1. What products do you sell?

We specialize in handcrafted jewelry and accessories, including rings, necklaces, bracelets, and gift items designed with love and care. Every piece is made to bring a personal touch to your style.

2. How do I place an order?

Simply browse our website, select your items, choose any options (like size or color), and click “Add to Cart.” Then proceed to checkout to enter your shipping and payment information. You’ll receive an email confirmation once your order is successfully placed.

3. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other payment options available at checkout. All payments are processed securely.

4. How long will it take for my order to arrive?

Order processing: 1–3 business days
Domestic shipping: Usually 5–10 business days
International shipping: Usually 10–20 business days, depending on your country and customs

Please note that these are estimates and can vary due to holidays, carrier delays, or customs.

5. Do you offer shipping worldwide?

Yes! We ship to most countries. Please note that international orders may be subject to customs fees, import taxes, or other charges, which are the customer’s responsibility.

6. Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email. You can use this number to check your shipment status on the carrier’s website.

7. What if my order is lost or damaged?

If your package is lost in transit or arrives damaged, please contact us immediately with your order number. We’ll assist in tracking, filing a claim, or arranging a replacement if needed.

8. Can I cancel or change my order?

Orders can be canceled or modified within 24 hours of placing them. After that, we may have already started processing, and changes may not be possible. Please contact us as soon as possible if you need to cancel or update your order.

9. What is your return/exchange policy?

We accept returns or exchanges within days of delivery for eligible items. Items must be unused and in original packaging. Custom or personalized items may not be eligible. For more details, see our Return Policy page.

10. How can I contact you?
We strive to respond within 24–48 hours on business days.

11. Do you offer gift wrapping?

Yes! Many of our items can be gift-wrapped for a special occasion. Select the gift wrapping option at checkout if available.

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