Shipping policy

Welcome to Heart Crafted Store. This Shipping Policy explains how we process and deliver orders, including processing times, delivery times, costs, tracking, and more. By placing an order with us, you agree to the terms below.

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1. Order Processing

• All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

• Orders placed on weekends or holidays will begin processing on the next business day.

• You will receive a shipping confirmation email once your order has shipped. This may include a tracking number if available.

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2. Shipping Methods & Delivery Times

We offer different shipping options, and delivery time depends on the destination and shipping method chosen at checkout:

• Standard Shipping: Estimated delivery in 4-7 business days

• Express Shipping: Estimated delivery in 2-4 business days

• International Shipping: Delivery may vary depending on your location and customs clearance

Actual delivery times may vary due to courier delays, holidays, or other factors outside our control.

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3. Shipping Costs

• Shipping rates are calculated at checkout based on your location, parcel weight, and shipping method.

• Free shipping offers (if applicable) will be displayed automatically when you meet the minimum order value.

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4. International Shipping & Duties

• For international orders, duties, taxes, and import fees may be charged by your country’s customs office. These fees are the customer’s responsibility and are not included in the product price or shipping cost.

• We recommend you contact your local customs office for more information on additional charges.

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5. Order Tracking

• Once your order ships, we will send you tracking information via email (if available). You can use that tracking number to monitor your shipment with the carrier.

• Tracking updates may take up to 24 hours to appear on the carrier’s website.

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6. Delivery Issues, Lost or Damaged Packages

• If your order is lost in transit, please contact us with your order number and tracking info. We’ll assist you in tracking or filing a claim with the carrier.

• If your package arrives damaged, please save all packaging and photos, and contact us immediately so we can help resolve the issue.

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7. Shipping Restrictions

• Some locations may have shipping limitations due to local regulations or carrier restrictions (e.g., PO Boxes or remote areas).

• If an item cannot be delivered to your address, we will contact you to arrange an alternative or refund.